Duty Lead – Customer Service and Volunteers

| idverde

Location: London
Salary: £28,000 DOE
Contract type: Permanent
Working hours: 6 days (09:00 – 17:00) 3 days (09:00 – 17:00)

Job Description

About the role

The Duty Lead will be part of the Our Parklife team and play a crucial role in developing and delivering the Park Champion Volunteer Programme on the Queen Elizabeth Olympic Park. You will be directly responsible for the Park Mobility Service and the Information Point on the Park and deputise for the Volunteer Manager when appropriate.

Requirements

•            Full valid driving license

•            Experience of working with the public in a customer services role

•            Knowledge and understanding of the local area and Queen Elizabeth Olympic Park context

•            Proven leadership skills in managing and supervising teams in visitor-centric environments.

•            Confident and proficient in utilising a wide range of IT tools and software

Why join us?

As the UK’s leading grounds maintenance and landscape creation provider, no two projects are ever the same – and neither are our people. That’s why we’re committed to nurturing a diverse and inclusive culture where everyone can thrive.

What we offer

• We offer career advancement and development opportunities through our bespoke apprenticeship programmes, our extensive in-house training academy, and coaching and mentorship.
• Join a diverse and inclusive workplace where you can collaborate with passionate and talented individuals.
• Contribute to projects that make a real difference in the community and environment.
• We recognise and reward your hard work with our wide-ranging benefits package designed to prioritise your wellbeing, support life choices, and help in both good and challenging times.

Benefits

• Up to 25 days holiday plus bank holidays.
• Enhanced maternity and shared parental leave.
• Private health and insurance cover opt in.
• Support for personal and professional challenges.
• Discounts on retail, holidays, gym memberships, and more.
• Resources to manage your finances.
• Secure your future.
• Colleague of the month and annual awards.
• Two days per year to support a cause of your choice.
• Comprehensive resources and support.

How To Apply

To apply, please follow the link below. Good luck!