Operations Manager
| Glendale

Location: Watford

Salary: Competitive

Full Time: Permanent

Closing Date: Early applications advised

Job Description

Key Responsibilities:

• Lead and oversee contract managers to drive operational results, improve margins, and achieve planned business growth.
• Foster a high-performance, results-oriented culture across all operational teams.
• Provide day-to-day leadership for all contract delivery regions, ensuring efficient and effective service delivery.
• Build and maintain strong relationships with clients through regular on-site meetings, ensuring expectations are met and exceeded.
• Review current and future growth contracts, set KPIs, and hold contracts accountable for successful delivery.
• Implement and champion company performance systems (Glendale Live, GlenSafe, Gritting, Dashboards, and League Tables).
• Lead the company’s safety initiatives, with a focus on achieving Zero Harm and promoting behavioural safety across the Commercial Division.
• Ensure compliance with all operational policies and procedures.
• Assist in recruiting, training, and motivating staff to maintain a high-performing organisational structure.
• Monitor business performance, safeguard the company’s reputation, and ensure financial reporting on outcomes, sales and cost.
• Develop budgets and forecasts in collaboration with the Head of Operations.
• Undertake innovative project work to support the smooth running of the business.

Skills and knowledge:

• Expertise gained at a senior operational management level, ideally in a service-based industry.
• Evidence of managing a geographically diverse workforce is desirable
• Strong numeracy skills and IT proficiency.
• Background in the green services market would be advantageous but is not essential.

Qualifications:

• NEBOSH or IOSH certification desired

Leadership Capabilities:

• A proven leader who takes personal responsibility and accountability while providing clear direction.
• Ability to build, develop, and inspire high-performing teams.
• Decisive in decision-making, leading by example and driving team success.

Commercial Acumen:

• Strong understanding of budgets and forecasting systems.
• Demonstrated ability to manage cash flow and control costs effectively.
• Excellent negotiation skills and an ability to drive business success.

Personal Characteristics:

• Analytical, methodical, and well-organised.
• Strong relationship-building skills with clients and colleagues.
• Resilient under pressure with the ability to operate at a fast pace.
• Enthusiastic, innovative, and quick-thinking.
• Demonstrates vitality, adaptability, and a commitment to continuous improvement

What can Glendale offer you? 

• Competitive salary
• Generous annual leave
• Free gym membership for you and a nominated person
• Employee health cash plan
• Employee discount portal – discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending
• Cycle to Work scheme
• Pension Scheme
• Company sick pay
• Career progression
• Training and development
• Company Car

Glendale is a well established business that is continuously growing. Successful applicants can look forward to joining a company that can offer career prospects and believes in investing in its people.

How to Apply

To apply, please follow the link. Good luck!